Skill Tree Terms & Conditions

These Terms & Conditions (hereinafter "T&C") regulate the relationship between Skill Tree Ltd. / Скилтри OOД (hereinafter "Company") and all users (hereinafter "Client" or "Consumer").

By accessing the website www.skilltree.bg, or making an order, or joining an event, the Consumer accepts these Terms & Conditions. They form an integral part of every contract for sale or provision of services.

Merchant: Skill Tree Ltd. / Скилтри ООД
Address: Bul. "Aprilsko Vastanie" No. 25A, Razgrad 7200, Bulgaria
Registration No.: 208335508
VAT: BG208335508
Email: skilltree.yv@gmail.com
Phone: +359 887 722 400
Working Hours: 9:00 - 17:00

All inquiries can be made via email or telephone.

The Company provides:​

• Organizational services

• Skill-development services 

• Custom art services & goods

• Online sale of physical goods 

4.1. Price Display

• All prices are displayed in both Bulgarian Leva (BGN) and Euro (EUR) in accordance with Bulgarian Law on Introduction of Euro

• Fixed exchange rate: 1 EUR = 1.95583 BGN

• Prices are in BGN/EUR and include VAT

• Prices are displayed on the product or in the service description

• The price is final and includes all charges except shipping costs.

• Price labels show both currencies clearly and legibly in the same font size

4.2. Payment Methods
Accepted payment methods:

• Cash on Delivery (COD) via courier

• Credit/Debit Card (via MyPOS secure payment terminal)

• Bank Transfer

• Invoices

• Online payment platforms (if available)

4.3. Deposits

• For pre-orders (custom-made items): 50% advance payment required before work begins

• For workshops: Full payment required upon booking

• For consulting services: Advance payment or payment by agreement

4.4. Payment Security

• Card payments are processed through MyPOS secure payment system

• The Company does not store customer card data

• Transaction security is guaranteed by MyPOS

• The Company is not responsible for technical failures or security breaches by MyPOS

5.1. Order or Service Conclusion

• Order or services are concluded upon their delivery and when the agreed payments are confirmed

5.2. Order Information

• Client must provide accurate contact information with each order

• The Company is not responsible for delivery to incorrect addresses provided by the Client

5.3. Pre-orders

• For custom-made items (Custom Art), written confirmation from Client via email is required

• 50% advance payment is mandatory before work begins

• Final price is provided before work commences

6.1. Delivery Method

• Deliveries are made via courier services (Econt, Speedy, and others) in Bulgaria and the EU

• The Company reserves the right to change couriers without prior notice

• For international delivery, Client bears all additional charges

6.2. Delivery Timeframes

• Delivery timeframes depend on product availability and recipient address

• Standard delivery is within 2-5 working days in Bulgaria

• For pre-orders, timeframe is specified in the offer and is not binding in case of force majeure

6.3. Shipping Costs

• Shipping costs are calculated at checkout and paid by Client

• Exception: Return shipping is covered by the Company

• For refunds, return shipping is paid by Client (if applicable)

6.4. Risk Transfer

• Risk of goods transfers to Client or the delivery provider upon receipt

• In case of damage or loss upon receipt, Client must notify courier immediately

7.1. Right to Withdraw for Products

• Consumer has the right to cancel the contract and return received goods within 14 calendar days of receipt without providing reason

• Cancellation must be submitted in writing to: skilltree.yv@gmail.com

7.2. Conditions for Valid Product Return

• Goods must be in original condition and packaging

• Product must be unused

• All documents and accessories must be included

• Proof of purchase (receipt, order number) required

7.3. Return Procedure

• Client must notify Company in writing

• Return shipping costs are paid by Client

• Upon receipt of returned goods (within 7 days), Company verifies condition

• Refund is made via bank transfer within 14 days of receipt

7.4. Exceptions from Right to Withdraw

Right to withdraw does NOT apply to:

• Items custom-made to Client specifications (Custom Art) as per Consumer Protection Act Section 57, Par. 1, Item 3

• Organizational services (workshops, courses) after participation confirmation

• Consulting services after provision

Advance payments for pre-orders are NOT refundable if Client withdraws after work has commenced.

8.1. Booking

• Booking is confirmed upon payment and Company confirmation

• Client must arrive on time

• Children below 13 years of age need a guardian to accompany them

8.2. Workshop Cancellation

• Cancellation more than 48 hours before start: 100% refund minus 10% administrative fee

• Cancellation within 12-48 hours: 50% refund minus 10% administrative fee

• Cancellation within 12 hours or No-Show: Payment is NOT refundable

8.3. Cancellation by Company

• The Company may cancel the workshop or event if the minimum participant requirement of 5 people is not met or as otherwise specified

• In case of cancellation by Company, payment will be refunded or alternative time offered

8.4. Workshop Conduct Rules

• The Client is expected to conduct oneself in a reasonable manner and in accordance with our rules and regulations

• Participants must follow the provided instructions. The Client takes responsibility for any misconduct.

• If we, in our sole and absolute discretion, consider that the Client has behaved in an unacceptable manner, then the Company reserves the right to require the Client to leave the course/event immediately.

• For the benefit of all, and to comply with legislation, the event locations are a non-smoking area. 

• No food or beverages allowed in workshop area.

• Participants must wear appropriate clothing

• Equipment use without supervision is prohibited

8.5. Liability

• The Company is NOT responsible for participants' personal belongings

• Participants assume risk when using equipment

• Participant is fully responsible for any damage caused

9.1. Order

• The Client provides a detailed description of the desired item

• The Company provides a quote with price and timeline

9.2. Advance Payment

• Advance payment is 50% of the total price

• Remaining 50% is due upon completion and before delivery

9.3. Production Process (also applicable to workshop creations)

• Company works according to agreed specifications

• Minor creative variations (color nuances, slight differences in handmade items) are NOT considered defects

9.4. Changes 

• Client may request changes only before the main production begins

• Changes after work has started may incur additional costs

9.5. Storage and Delivery 

• Upon completion, Company sends photos for approval

• Delivery is made as agreed 

• If the item is not collected within 30 days of completion, the Company bears no responsibility for the item (also applicable to workshop creations)

9.6. No Right to Withdraw

• Client has NO right to withdraw after work has begun

• Advance payment is NOT refundable if Client withdraws

10.1. Booking

• Skill-development services are booked by prior arrangement via email or phone

• Full payment is due before the consultation or as agreed

10.2. Skill-development services cancellation

• If Client cancels a scheduled service, full refund is provided minus 10% administrative fee

• No-Show: Payment is NOT refundable

10.3. Refunds

• All refunds are made via bank transfer within 14 days

11.1. Legal Warranty

• All goods come with two-year legal warranty for conformity with sales contract per Consumer Protection Act

11.2. Warranty Coverage

• Warranty does NOT apply to defects arising from:

  • Normal wear and tear

  • Misuse

  • Improper storage

  • Third-party interference

11.3. How to File Complaint

• Complaints accepted via email: skilltree.yv@gmail.com

• Product complaints: Within 7 days of receipt

• Service complaints: Within 7 days of service provision

• Client must provide proof (photos, video)

11.4. Complaint Resolution

• Company investigates complaint within 8 working days

• If complaint is upheld:

  • Product replacement, or

  • Full refund

• If complaint is rejected, Company provides written explanation

• All text, images, logos, graphics, and other content on www.skilltree.bg are property of Skill Tree Ltd.

• Copying, reproduction, and distribution without written permission is prohibited

• Client has the right to use purchased goods for personal use only, unless otherwise agreed

• When placing an order, The Company processes Client's personal data

• Processing is done in accordance with Regulation (EU) 2016/679 (GDPR)

• For more information, see Privacy Policy: www.skilltree.bg/privacy-policy

• By placing an order or attending an event, Client consents to personal data processing

14.1. Company Liability

• Company is NOT responsible for:

  • Temporary website unavailability

  • Delivery delays due to circumstances beyond the Company's control

  • Damage from misuse of the product

  • Indirect or unforeseen damages

  • Loss of revenue or data

14.2. Maximum Liability

• Company's maximum liability is limited to the order value

14.3. Force Majeure

• In case of force majeure (war, natural disasters, epidemics, government decisions):

  • Delivery timeframes may be extended

  • Company may cancel orders

  • Client receives full refund of payment

15.1. Applicable Law

• These Terms & Conditions are governed by the laws of the Republic of Bulgaria

• The following laws apply:

  • Consumer Protection Act (ЗЗП)

  • Electronic Commerce Act

  • Law on Supply of Digital Content and Digital Services and Sale of Goods (OGZPP)

  • Regulation (EU) 2016/679 (GDPR)

  • Commercial Law

15.2. Dispute Resolution

• All disputes are resolved by mutual agreement

• If settlement cannot be reached, disputes are referred to competent court in Razgrad, Bulgaria

• For consumer disputes, Client may contact the Commission for Consumer Protection

15.3. Consumer Complaints

• Consumer has right to file complaint with Commission for Consumer Protection

• For more information: www.cpc.bg

• The website uses cookies for functionality and analytics

• For more information, see Privicy Policy: www.skilltree.bg/privacy-policy

• The Company may update these Terms & Conditions at any time

• Changes are published on the website and take effect from the publication date

• Continued use of services means acceptance of changes

• For substantial changes, Client will be notified via email

In accordance with the Bulgarian Electronic Commerce Act and the Consumer Protection Act, the following mandatory information is provided:

18.1. Business Information

• Legal business name, registration number, and VAT number are displayed in Section II

• Physical address and contact details are provided in Section II

• The Company operates under the laws of Republic of Bulgaria

18.2. Technical Support

• For technical issues with website functionality, contact: skilltree.yv@gmail.com

18.3. Order Confirmation

• All orders are confirmed via email

• Client receives a confirmation number for tracking in the case of delivery via service

• Confirmation constitutes acceptance of this contract

18.4. Statutory and Commercial Guarantees

• All goods are supplied with a statutory 2-year warranty as per the Consumer Protection Act

• Additional commercial guarantees (if any) are explicitly stated in the product description

• Warranty does not exclude consumer statutory rights

18.5. Out-of-Court Dispute Resolution

• For disputes with the Company, Client may use out-of-court dispute resolution through the Commission for Consumer Protection

• Commission contact: www.cpc.bg

18.6. NRA Registration

• This Company is registered with the Bulgarian National Revenue Agency (NRA) as an online trader

• The Company maintains sales records in accordance with Ordinance No. H-18

For questions, complaints, or assistance, please contact us:

Email: skilltree.yv@gmail.com
Phone: +359 887 722 400
Address: Bul. "Aprilsko Vastanie" No. 25A, Razgrad 7200, Bulgaria
Working Hours: 9:00 - 17:00

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Last Update: November 2025